Repairs & Returns
REPAIR SERVICE ORDER (RSO) INSTRUCTIONS
- Complete ALL pages of the RSO Form (Machine Info, Return Shipping, & Payment)
- Email the completed forms to support@schmidtmarking.com
- Receive your RSO# via email from our customer service team
- Safely package your machine, write your RSO# on the OUTSIDE of the package, and ship to:
Schmidt Marking Systems Repair Department
ATTN: RSO# _____________
930 W National Ave.
Addison, IL 60101
*** Machines sent to Schmidt Marking Systems without an RSO# will not be accepted ***
RETURN MATERIAL AUTHORIZATION (RMA) INSTRUCTIONS
All product return requests are subject to Schmidt Marking Systems' terms and conditions and are approved at Schmidt Marking Systems' discretion. Custom products are non-returnable and non-refundable. To initiate a return request for a standard stock item, please contact our customer service team at 847-647-7117 or email support@schmidtmarking.com for RMA instructions. An RMA number is required for all returns; items returned without one will be refused. For approved returns, the customer is responsible for return shipping, insurance, and a minimum 25% restocking fee.
need a custom solution?
Our in-house design and engineering department has a full range of services and support to ensure that your marking application is successful.
ADDITIONAL LASER MARKING INFORMATION
Why Schmidt Marking Systems?
At Schmidt Marking Systems, we design, build, and implement marking solutions that help manufacturers leave a lasting mark on their products, their companies, and their industries.
Learn More About Us
made in usa since 1895
130 years of experience
installation & follow-up support
